Terms and Conditions.

1. Introduction

1.1 Pause It Rewards (“the Program”) is operated by Pause It (“we,” “us,” or “our”).

1.2 By signing up, you agree to be bound by these Terms & Conditions.

1.3 We reserve the right to modify, suspend, or terminate the Program at any time without prior notice.

2. Membership & Eligibility

Membership is free and open to individuals aged 13 years or older.

If you are under 18, you must have a parent’s or guardian’s consent to join.

Membership is personal and non-transferable. Each member can have only one account.

By registering, you confirm that your information is accurate and up to date.

3. Earning Points

Members earn 1 point per HK$1 spent at any Pause It location or eligible online purchases.

Points are credited to your account within 24 hours after a qualifying purchase.

Exclusions: Points are not awarded for:

  • Purchases of gift cards, taxes, service charges, or fees.

  • Transactions made with Pause It Rewards vouchers.

Pause It reserves the right to adjust, remove, or cancel points in cases of fraud, errors, or violations of these Terms.

4. Redeeming Points & Rewards

Redemption values:

  • Pause It 7th Anniversary Keychain (limited) - 300 points

  • Takeaway coffee - 500 points

  • Dine-In Beverage - 650 points

  • Pourover coffee - 800 points

  • Black Truffle Poutine - 1200 points

  • All Day Breakfast - 1500 points

  • $100 Voucher - 1800 points

  • $100 Voucher x 2 - 3200 points

  • $100 Voucher x 5 - 5000 points

Rewards cannot be exchanged for cash, transferred, or used with other promotions unless specified.

Pause It may adjust redemption rates and reward availability at any time.

5. Points Expiry & Inactive Accounts

Points follow a rolling expiry system:

  • If no new points are earned within 12 months, unredeemed points will expire.

  • A qualifying purchase resets the expiry period.

Accounts with 24 months of inactivity will be deactivated, and points will be forfeited.

6. Account Management & Data Privacy

Members must ensure the security of their accounts and notify Pause It immediately of unauthorized activity.

Personal data is collected and processed in accordance with the [Pause It Privacy Policy].

Members can update their preferences or request account deletion by contacting info@pause-it.com .

7. Membership Termination & Suspension

Pause It reserves the right to suspend or terminate a membership if:

  • A member violates these Terms.

  • Fraudulent activity or abuse is detected.

  • A member engages in misconduct affecting the Program.

If an account is terminated, all points and rewards will be forfeited.

8. Program Modifications & Termination

Pause It may change or terminate the Program at any time.

In the event of termination, members will be given 14 days to redeem remaining points.

9. Liability & Disclaimers

Pause It is not responsible for technical errors, system outages, or unauthorized access affecting accounts.

Pause It is not liable for any loss resulting from changes, suspensions, or terminations of the Program.

10. Governing Law & Disputes

These Terms are governed by the laws of Hong Kong SAR.

Any disputes shall be subject to the exclusive jurisdiction of Hong Kong courts.

11. Contact Us

For inquiries, contact: