Privacy policy.

1. Introduction

Pause It (“we,” “our,” or “us”) values your privacy and complies with Hong Kong’s Personal Data (Privacy) Ordinance (PDPO).
This Privacy Policy explains how we collect, use, and protect your personal data in relation to Pause It Rewards.

2. What Data We Collect

When you sign up for Pause It Rewards, we collect:

  • Name (for personalization)

  • Email Address (to send rewards updates and promotions)

  • Phone Number (for identity verification and customer service)

  • Date of Birth (to offer birthday promotions)

  • Preferred Store Location (to personalize offers)

  • Purchase History (to track points and rewards)

Providing this data is voluntary, but some Program features may not be available without it.

3. How We Use Your Data

Your data is used for:

  • Managing Your Membership – Tracking points, processing redemptions, and account activity.

  • Communication & Promotions – Sending exclusive offers, rewards updates, and promotions.

  • Service Improvement – Analyzing trends and customer preferences.

  • Fraud Prevention & Security – Detecting unauthorized access or misuse.

  • Legal Compliance – Meeting regulatory obligations in Hong Kong.

We do not sell or share your personal data with third-party advertisers.

4. Data Security & Storage

All customer data is stored on secure, encrypted servers.

Only authorized personnel have access to customer information.

In case of a data breach, we will take immediate corrective action and notify affected users if required.

5. Marketing Preferences & Opt-Out

By signing up, you can choose whether to receive marketing messages.

To opt out, you can:

Even if you opt out, we may still send essential service-related notifications (e.g., point balance updates).

6. Data Retention & Account Inactivity

We retain your data only as long as necessary to manage your membership.

If your account remains inactive for 24 months, we may:

  • Delete or anonymize your personal data.

  • Expire any remaining points.

7. Your Rights & Data Access

You have the right to:

  • Request a copy of your data.

  • Request corrections or updates.

  • Request account deletion.

To make a request, contact info@pause-it.com. We will respond within 14 business days.

8. Policy Updates

We may update this Privacy Policy from time to time.

Continued participation in Pause It Rewards after updates indicates acceptance.

9. Contact Us

For any privacy-related inquiries, contact: